Responsible Gaming

Gamble for entertainment

Online casino games are based on chance. Each game result is independent, and previous results do not make a future win more likely. There is no guaranteed strategy, system or betting pattern that can ensure a profit. A win is never certain, and losses can occur quickly. Gambling should therefore be treated as a paid form of entertainment rather than an investment, income source or solution to money concerns.

Before you play, decide how much money you are prepared to spend and how long you are comfortable spending online. Consider that the amount may be lost in full. A budget should cover essential costs first, including housing, food, bills, debts, education and other commitments. Do not use money set aside for these purposes, borrowed money, credit needed for living expenses or funds belonging to another person.

Simple habits for safer play

• Only gamble when you are calm, alert and able to make clear decisions.
• Set a spending limit before starting and avoid changing it during a session.
• Set a time limit and use a reminder to finish when that time has passed.
• Take regular breaks away from the screen, even during a winning session.
• Keep gambling separate from essential household money and financial commitments.
• Do not chase losses by increasing stakes or playing for longer.
• Avoid gambling when affected by alcohol, drugs, strong emotions, stress or tiredness.
• Keep your account details secure and do not allow another person to gamble through your account.
• Review your gambling activity regularly so you can see how much time and money you are spending.

If gambling stops feeling entertaining or begins to create stress, conflict or financial pressure, stop playing and seek support. Taking action early can make it easier to regain control.

Recognising when gambling may be a problem

Problem gambling can affect anyone, regardless of age, income, experience or previous success. It may develop gradually, and a person may not notice the change until gambling begins to affect work, study, relationships, sleep or financial stability. You do not need to wait for a serious problem before taking a break or asking for help.

Possible warning signs

• Spending more time or money gambling than you originally intended.
• Feeling the need to gamble with larger amounts to achieve the same excitement.
• Trying to win back money after a loss, often called chasing losses.
• Thinking about gambling throughout the day or finding it difficult to concentrate on other activities.
• Hiding or minimising gambling activity, deposits, losses or time spent playing.
• Borrowing money, selling belongings or delaying bills to continue gambling.
• Feeling restless, irritable or uncomfortable when you try to stop.
• Gambling to escape sadness, anxiety, loneliness, stress or other difficult feelings.
• Missing work, study, family activities, sleep or other responsibilities because of gambling.
• Arguing with family or friends about gambling or experiencing loss of trust.
• Feeling guilt, shame, anxiety or hopelessness after gambling.
• Returning to gambling soon after deciding to stop or cut back.

One warning sign does not automatically mean that you have a gambling problem, but several signs may indicate that your gambling is no longer within comfortable limits. Be honest with yourself about the effect gambling is having. Speak with someone you trust, pause your activity and consider professional support if any of these signs apply to you.

Never gamble to recover losses, repay debt or improve your financial position. If you are worried about money, consider speaking with a qualified financial counsellor or an appropriate support service instead of continuing to gamble.

Limits, breaks and self-exclusion

Planning limits in advance can help you stay within the boundaries you have chosen. Depending on the account features and applicable requirements, safer gambling controls may include deposit limits, spending limits, loss limits, session reminders, time-outs or self-exclusion. The names, operation and availability of these controls can vary. Check the relevant account or help options for information about the controls that apply to your account.

Using a limit effectively

1. Choose an amount and time period that fit your real budget, not an amount based on hoped-for winnings.
2. Set the limit before you begin gambling or before your next session.
3. Treat the limit as a firm boundary and do not increase it to continue playing.
4. Monitor your activity and review whether gambling remains affordable and enjoyable.
5. If you reach a limit, stop and use the time away from gambling to consider your spending.

A time-out can provide a short break when you feel that your gambling needs attention. A longer break or self-exclusion may be more appropriate if you want to prevent access for a defined period or permanently. Self-exclusion is a serious decision. Read the conditions carefully, including when it starts, how long it applies and what happens to access during the exclusion period.

Once a self-exclusion or break is active, do not try to bypass it by creating another account, using another person’s account or asking someone else to gamble on your behalf. These actions can put you and other people at further risk. Tell trusted people about your decision so they can support you and help you maintain the break.

If you are unable to control your gambling, consider stopping completely rather than relying only on limits. Remove saved payment methods where possible, avoid gambling-related advertising and notifications, and ask your bank or financial provider whether it offers tools that can help restrict gambling transactions. These steps can be used alongside professional advice.

Getting help and protecting others

Help is available if gambling is causing concern. You can speak confidentially with a qualified counsellor, health professional, financial counsellor or a recognised gambling support service in your state or territory. Support may be available by phone, online or in person, depending on the service. Search for an official Australian gambling help service or contact your local health service for appropriate guidance.

You can also speak with a trusted family member, friend, colleague or community support person. Be direct about what is happening and ask for practical help, such as support with budgeting, avoiding gambling sites, managing access to money or attending an appointment. You do not have to manage the situation alone.

If you are supporting someone else

• Choose a calm time to discuss the behaviour without blaming or threatening.
• Explain the specific changes you have noticed and how they affect the person or household.
• Encourage the person to contact a professional or recognised gambling support service.
• Protect shared finances and important documents, while respecting legal and personal boundaries.
• Do not lend money to cover gambling losses or help the person continue gambling.
• Look after your own wellbeing and seek support for yourself if the situation is affecting you.

If gambling has contributed to immediate financial, personal or emotional danger, seek urgent assistance from appropriate emergency or health services in your area. If you are experiencing thoughts of self-harm or suicide, contact emergency support immediately and do not remain alone.

Reels Grande Casino may use responsible gambling information and account controls to support safer play. These tools cannot remove all gambling risk and are not a substitute for professional assistance. You remain responsible for making informed decisions, following applicable age and legal requirements, and using gambling services only when it is suitable for your circumstances.

If you have concerns about your gambling, the most important step is to pause. Review your account activity, set an appropriate restriction or request a break, and seek independent support. Acting early is a practical and positive way to protect your finances, relationships and wellbeing.