Cookies Policy

1. About cookies and this policy

Cookies are small text files or similar data files that may be stored on your computer, mobile phone, tablet or other device when you visit a website. They can help a website recognise a device, remember selected settings and understand how visitors use different pages. Similar technologies may include pixels, tags, software development kits, local storage and device identifiers. For simplicity, this policy refers to these technologies collectively as cookies.

Reels Grande Casino may use cookies and similar technologies to operate its website, support account and security functions, remember preferences, improve website performance and understand how the website is used. Some cookies may be placed by service providers that help operate particular website features. These providers may process information in accordance with their own privacy notices and applicable contractual requirements.

The cookies used on the website may change from time to time as website features, technical systems and legal requirements develop. The exact cookies available may also depend on the page you visit, the device or browser you use, and the choices you make through the cookie settings available on the website.

Where required by applicable law, Reels Grande Casino will request consent before using non-essential cookies. You can usually change your preferences after making an initial choice. Choosing not to accept certain cookies should not prevent you from viewing general website content, although some functions may not work as intended.

2. Types of cookies we may use

Strictly necessary cookies

These cookies support the basic operation, security and stability of the website. They may be needed to move between pages, maintain a secure session, protect forms, remember essential technical settings, detect unusual activity and support account access. Without these cookies, important parts of the website may not function correctly. Because they are necessary for core services, they may not be available for complete disabling through the website's preference tool.

Functionality and preference cookies

These cookies help remember choices you make, such as language, region, display settings or other preferences. They can make the website more convenient by reducing the need to repeat the same selections during a visit. If you remove or reject these cookies, the website may still be available, but some preferences may need to be entered again.

Performance and analytics cookies

These cookies help us understand how visitors use the website, including which pages are viewed, whether links are used and whether visitors experience errors or delays. Information collected for these purposes may be combined into reports or statistics. The reports can help identify technical issues, improve navigation and make website content clearer. Analytics information is generally used to understand website activity rather than to provide the core gambling service.

Security and fraud-prevention technologies

Cookies and similar technologies may be used to protect the website, accounts and transactions from unauthorised access, automated abuse and fraudulent activity. These technologies may help identify unusual patterns, support identity and account checks, and maintain the integrity of website systems. Some security technologies may continue to operate even when optional analytics or marketing cookies are declined.

Advertising or marketing cookies

Where used and permitted, these cookies may help measure the effectiveness of advertising, limit repeated advertisements, or show content that is more relevant to a visitor's interests. They may be set by Reels Grande Casino or by selected advertising and measurement providers. Marketing cookies are not required for general access to the website and may be controlled through the cookie preference tool or browser settings.

3. Why cookies are used

The information collected through cookies may be used for several related purposes. The purpose will depend on the type of cookie and the website feature involved. These purposes may include:

• Keeping the website available, functional and secure.
• Remembering settings and preferences selected during a visit.
• Supporting account access and maintaining a secure logged-in session.
• Helping protect players, the website and service providers from fraud, misuse and other security threats.
• Monitoring website performance, loading times, errors and system reliability.
• Understanding general visitor activity so that website content and navigation can be improved.
• Measuring the performance of communications or advertising where relevant cookies have been accepted.
• Complying with legal, regulatory, auditing, security and record-keeping obligations where applicable.
• Investigating technical incidents, complaints, suspected misuse or breaches of website terms.

Cookie information may be linked with other information held by Reels Grande Casino where this is necessary for a legitimate website, security, account or legal purpose and is permitted by applicable law. We aim to use information for appropriate purposes and to limit access to people and service providers who need it for their work.

Cookies may collect information such as a device or browser identifier, approximate location derived from technical information, pages visited, general interaction data, referring website, date and time of access, and information about browser or device settings. Cookies do not normally contain your password in readable form. You should still protect your account details and avoid using shared devices without signing out.

4. Managing your cookie choices

When you first visit the website, you may be shown a cookie notice or preference tool. This tool may allow you to accept optional cookies, reject them, or choose between categories. Your preferences may be stored in a cookie or similar local file so that the website can remember your selection. If you clear your browser data, use a different browser or change devices, you may be asked to make your choice again.

You can also manage cookies through the settings in your browser. Most browsers allow you to view stored cookies, delete existing cookies, block cookies from particular websites, block third-party cookies or receive a warning before a cookie is stored. The steps vary between browsers and devices, so you should check the help or support information provided with your browser.

• Deleting cookies may remove saved preferences and sign you out of websites.
• Blocking all cookies may affect website access, security checks and account functions.
• Blocking third-party cookies may affect embedded content, analytics or advertising features.
• Browser controls usually apply to a particular browser and device, not every device you use.
• Cookie choices do not necessarily remove information that has already been collected or retained for another lawful purpose.
• Some devices offer separate controls for advertising identifiers or app tracking.

If you use more than one device or browser to access Reels Grande Casino, you may need to manage preferences separately on each one. Cookie settings also do not replace other account, privacy or responsible gambling controls available through the website.

5. Third parties, privacy and policy updates

Some website functions may rely on third-party providers, such as hosting, security, analytics, content delivery, identity verification or payment technology providers. These providers may use cookies or similar technologies to provide their services. Their access should be limited to the information and functions needed for the relevant service, subject to applicable requirements. Third-party services may have separate privacy and cookie policies, and you should review those policies where appropriate.

Cookies may involve the collection or handling of personal information. Reels Grande Casino may handle that information in accordance with its Privacy Policy, applicable Australian privacy requirements and any other laws that apply to the relevant service or activity. The Privacy Policy explains more about information collection, use, disclosure, storage, security and privacy rights.

Information obtained through cookies may be stored for different periods. Session cookies are generally removed when a browser session ends, while persistent cookies may remain until they expire or are deleted. Retention periods can depend on the purpose of the cookie, technical requirements, security needs, legal obligations and the policies of relevant service providers.

This Cookies Policy may be updated when our website, technology, service providers or legal obligations change. An updated version will be made available on the website, and the date or version may be changed where appropriate. We encourage you to review this page periodically so you understand the current approach to cookies.

If you have a question about this Cookies Policy, your cookie preferences or the handling of personal information, please use the current contact or support options made available on the Reels Grande Casino website. We may need to verify your request before making changes or providing information about an account or privacy matter.